Frequently Asked Questions
Find answers to the most commonly asked questions about our photo ordering system.
How can I try the software?
Simply register on our website. You will receive a free 30-day trial with no restrictions whatsoever. After the trial period, you can decide whether to continue with a paid plan.
Is there an activation fee?
No, there is no activation fee. Our pricing is fully transparent with no hidden costs. You only pay the monthly or annual subscription fee listed on our pricing page.
What is the difference between BASIC and PRO?
The PRO plan includes all BASIC features plus:
- Ability to hide Foto.Guru branding
- Custom domain support
- Sending emails from your own address
- Extended file storage
- Automatic order download program (Foto.GUI)
- Custom logo
- Text customization options
- Additional SEO settings
Do I need to purchase BASIC before upgrading to PRO?
No, the PRO plan already includes all BASIC features. You can subscribe directly to the PRO plan without purchasing BASIC first.
Can I upgrade from BASIC to PRO?
Yes, you can upgrade from BASIC to PRO at any time. You will only pay the price difference between the two plans for the remaining subscription period.
What license do I need to offer Photo Products?
No specific license is required. Photo Products combined with the Shopping Cart is a separate paid feature that works with any plan, including Free, BASIC, and PRO.
How do I add photo products to my store?
We have prepared a detailed step-by-step guide in our documentation. Please visit doc.foto.guru for complete instructions on setting up photo products.
Do unused free SMS messages carry over to the next month?
No, free SMS messages included in your plan expire at the end of each calendar month. Unused free messages do not carry over to the following month.
Do purchased SMS packages expire?
No, purchased SMS packages have no expiration date. Once you buy an SMS package, the messages remain in your account until you use them.
I see a blank page after logging in. What should I do?
This issue is usually caused by antivirus software or browser extensions. Try these steps:
- Add app.foto.guru to your antivirus exceptions list.
- Try opening the application in incognito/private browsing mode. If it works in incognito mode, try:
- Disabling your browser extensions one by one
- Refreshing the page with Ctrl+F5
- Clearing your browser cache and cookies
My antivirus detects Foto.GUI as a virus. What should I do?
This is a false positive. Our software is digitally signed by Yak Consulting sp. z o.o. Simply add an exception for Foto.GUI in your antivirus software. On macOS, you can allow the program in System Settings > Privacy & Security.
What should I look for when choosing photo ordering software?
Key factors to consider include:
- Ease of use
- Payment and delivery integrations
- Photo cropping capabilities
- Reasonable monthly costs
Foto.Guru works directly in the browser without requiring any app installation, offers a 30-day free trial, and plans start from just $7/month.
How much does an online photo ordering system cost?
Our pricing is straightforward:
- BASIC plan: from $7/month (annual billing) to $10/month (monthly billing)
- PRO plan: from $14/month (annual billing) to $20/month (monthly billing)
There is no activation fee, and you get a 30-day free trial. The price does not depend on the number of orders you receive. See our pricing page for full details.
Is it worth investing in an online print ordering system?
Absolutely! The key benefits include:
- Time savings - customers can place orders 24/7
- Fewer errors - compared to manual order taking
- More customers - especially younger generations who prefer ordering online
- Process automation - streamlined workflow from order to fulfillment
- Quick return on investment - the system pays for itself quickly
How does a photo order management system work?
The process is simple:
- A customer visits your website
- Uploads their photos
- Chooses print options (size, quantity, cropping)
- Selects a delivery method
- Pays online or opts to pay at pickup
You receive an email notification about the new order, download the photos, and fulfill the order.
How long does it take to set up the system?
The entire setup takes just 15-30 minutes:
- ~5 minutes for registration
- ~10-15 minutes to configure your price list
- ~5-10 minutes to set up delivery and payment options
Do I need a developer to use Foto.Guru?
No! Everything is configured through a simple and intuitive admin panel. Technical assistance might only be needed for custom domain setup, which is available on the PRO plan.
What are the benefits of an online ordering system for a photo studio?
The main benefits include:
- Time and cost savings - automate repetitive tasks
- More orders - accept orders 24/7, even outside business hours
- Professional image - modern and convenient ordering experience
- Better customer service - customers can order at their own pace
How do customers place orders through Foto.Guru?
It is a simple process that takes 2-5 minutes:
- Visit your website
- Select and upload photos
- Configure print options (size, quantity, cropping)
- Choose a delivery method
- Enter contact information
- Pay online
- Receive a confirmation email
No app installation is required - everything works directly in the browser, on both desktop and mobile devices.